Shipping Policy
Processing Times
Please allow 1-3 working days (Monday to Friday) for us to process and ship your order. All packages are provided with a tracking number. All orders have an express delivery option which is available at checkout.
Order Cut-off Time
Order cut-off time is 17:00 New York time (GMT-05:00 EST). Orders placed after this time will be processed the next business day.
Transit Times
Please allow the following times for delivery:
USA, Canada, Australia, United Kingdom and New Zealand
|
Express Shipping (Orders under $99) |
5 - 8 Business Days $6.95 shipping fee |
|
Free Express Shipping
(Orders $99 and above) |
5 - 8 Business Days FREE |
Carriers
- USPS
- UPS
- DHL
- FedEx
Order Tracking
You can track your order here https://softnss.com/apps/parcelpanel, adding your tracking number or order number.
Important Notes
Please note, these transit times are estimates and may vary due to unforeseen circumstances such as customs delays, courier issues, or weather-related incidents.
Also, please be aware that business days do not include weekends or public holidays.
All our products are shipped from our warehouse in Asia
Customer Service
If you need to contact our customer service you can reach out to support@softnss.com
Contact information
Email: support@softnss.com
Phone: +1 302 499 2238
Customer Service hours:
Monday to Friday | 09:00 - 17:00 (EDT)
Weekends | 11:00 - 16:00 (EDT)
Company name: AB Community Group LLC
Company nr: 10182092
Address: 8 The Green, Suite A, Dover, Delaware, 19901, Kent County, USA