Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, you just need to contact our customer service at support@softnss.com to start your returns process. You'll need to send your order number which you received in an email or paper invoice directly from us.
If your return is accepted, we'll send you our returns address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Eligibility for Returns:
To be eligible for a return, products must be returned unworn, unwashed, in their original condition and with all tags and liners attached. Any signs of use, wear, or damage may result in the return being rejected.
Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g. incorrect, defective, or damaged item). All items should be returned to our warehouse in Asia. For returns, an administration fee of up to 20$ USD per item could be charged.
Please note: Delays caused by customs clearance are beyond our control and are not considered valid reasons for a return. Returns for bundled items must generally include all products within the bundle. Individual products may not be returned separately.
If your order arrives damaged, defective, or in the wrong color or variant, we’ll cover the return shipping costs. Please contact our support team within 30 days of delivery to report the issue.
Customer's are responsible for returning items, costs and customs duties
You can always contact us for any return question at support@softnss.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
Once we've received your return package, we will process the inspection within 2-4 business days and send you a full refund within that time frame. Once the refund has been processed, you should receive the money back into your account and statement within 3-5 business days (depending on your bank, credit card, or payment processor).
Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at support@softnss.com
Contact information
Email: support@softnss.com
Phone: +1 302 499 2238
Customer Service hours:
Monday to Friday | 09:00 - 17:00 (EDT)
Weekends | 11:00 - 16:00 (EDT)
Company name: AB Community Group LLC
Company nr: 10182092
Address: 8 The Green, Suite A, Dover, Delaware, 19901, Kent County, USA